COVID-19 INFORMATION UPDATE
Dear Dream Vacation Club Member,
Over the last 30 years, Dream Hotels & Resorts has operated
with our "One Guest" approach where all guests are treated with the
highest level of service and are always well taken care of. This
enduring value still guides us as we face the difficult task of
responding to the Coronavirus (COVID-19) on a national scale.
In this climate, we know travel may not be your first thought,
but we want you to know the safety and wellbeing of our guests,
employees and associates is our top priority.
Following the announcement of South Africa's nationwide
lockdown, all properties within our Dream Vacation Club portfolio
will be closed from midnight on the 26th March until 16 April
2020. Last check-outs are expected at 10 am on Thursday
The Covid-19 pandemic is sweeping across the globe, severely
affecting business and the ways we live and work. While the
situation is uncertain and we can't predict what will happen, we
want to assure you that Dream Vacation Club has a robust business
continuity plan in place to protect our employees, your assets and
to ensure client service is still maintained.
We're available:As of tomorrow, all call centre operations &
administrative functions will still be handled by your holiday
concierge department who will be online and working from home. This
changing work landscape may come with certain operational
challenges, but we will endeavour to maintain our quality service.
The normal contact numbers apply.
Go digital first: We encourage all Members to transact on the
website for future booking and/or any booking related transactions.
Alternatively, we ask that you rather email queries through to the
respective department. For any booking related queries , please
email email@example.com or
any financial queries relating to your subscriptions and/or
Bookings & cancellations for club members: The 30-day
cancellation rule will not apply, and we will give
members a full points refund. This will be applicable for all
bookings made with check in dates between now and 30 May 2020.
We will continue to provide greater flexibility when planning
future travel. Should members want to retain their current bookings
(outside of the lockdown period), these will be available at 50% of
the normal points charge.
We would also like to encourage members to keep any bookings
that fall after 16th April. Cancellations will be still
be accepted up to 72 hours in advance, so there is really no risk
in holding out for that planned holiday to escape and reset after
the national lockdown.
We are already assisting members to reschedule current March
& April bookings for a later stage and will continue to provide
important updates via our Dream Vacation Club website.
Yours in social solidarity,
Director of Dream Hotels & Resorts